Section 01
About This Privacy Policy
Love Nest Creation (“Love Nest”, “we”, “us” or “our”) is an online gifting brand operating in the Kingdom of Bahrain.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, sign in with Google, place an order, contact us, submit information about a gift recipient, or otherwise interact with Love Nest Creation.
We are committed to handling personal data responsibly and in accordance with applicable laws in the Kingdom of Bahrain, including the Personal Data Protection Law.
Section 02
Information We Collect
Depending on how you use Love Nest Creation, we may collect information including your name, email address, telephone number, billing address, delivery address, account information, order history, products and customisations selected, gift messages or personal notes, recipient name and delivery information, payment status and transaction references, communications with us, reviews you submit, and technical information such as IP address, browser type, device information, session information and security logs.
For personalised gifts, you may provide information relating to another person, such as the recipient's name, telephone number, address or personal message. You should only provide another person's information when you have authority to do so for the purpose of arranging the gift or delivery.
Section 03
How We Use Personal Information
We use personal information to operate Love Nest Creation, create and manage customer accounts, process and fulfil orders, prepare personalised gifts, arrange deliveries, communicate regarding orders, provide customer support, process payments, maintain order histories, improve our website and customer experience, protect the website against fraud or misuse, comply with legal and accounting obligations, and resolve disputes or complaints.
Where required by applicable law, we will rely on your consent for particular processing activities.
We may also send marketing communications where you have requested them or where otherwise permitted by applicable law. You may ask us to stop direct marketing communications at any time.
Section 04
Google Sign-In
Love Nest Creation offers Continue with Google as an optional way to create an account or sign in.
When you choose Google Sign-In, Google may provide us with basic account information necessary to authenticate you, such as your name, email address, Google account identifier and profile image, depending on the information made available by Google and your Google account settings.
We use Google user data only to authenticate you, create or connect your Love Nest customer account, identify your account when you return, and provide account-related features such as order history and saved details.
We may store the information received from Google within your Love Nest customer account and our WordPress/WooCommerce systems for as long as necessary to operate that account and provide our services.
We do not receive your Google password. We do not request access to your Gmail messages, Google Drive files, Google Calendar, Google Contacts or other unrelated Google services.
We do not sell Google user data, and we do not use information obtained through Google Sign-In for unrelated advertising purposes.
Google may separately process information when you use Google Sign-In in accordance with Google's own privacy practices.
Section 05
Customer Accounts
If you create a Love Nest account, we may store information such as your name, email address, saved billing and delivery addresses, account preferences and order history.
Your account information helps us provide faster checkout, order tracking and easier management of future purchases.
You are responsible for keeping any login credentials associated with your account confidential.
Section 06
Orders, Gifts and Delivery
When you place an order, we process information required to prepare and deliver your purchase.
Depending on the product, this may include product selections, colours, occasion information, personal messages, gift customisations, selected money-bouquet denominations or quantities, recipient information and delivery instructions.
We may provide necessary delivery information to delivery providers or other service providers involved in fulfilling your order. They should receive only the information reasonably required to perform the relevant service.
Section 07
Payments
Payments may be processed through third-party payment providers.
Where a third-party payment provider processes your payment, your full payment-card information is handled according to that provider's systems and privacy practices and is not intended to be stored directly by Love Nest Creation.
We may receive and retain information such as payment status, transaction reference, amount paid and limited billing information required for order administration, refunds, accounting and fraud prevention.
Section 08
Cookies and Website Technology
Our website may use cookies and similar technologies required for functions such as shopping carts, checkout sessions, account login, security, preferences and website performance.
We may also use analytics or other website measurement technologies where enabled and permitted by applicable law.
If we introduce non-essential cookies requiring additional notice or consent, we will provide appropriate controls where required.
Section 09
Who We May Share Information With
We do not sell your personal information.
We may disclose information where reasonably necessary to service providers that support our business, including website hosting and technical providers, WordPress/WooCommerce-related services, payment providers, delivery providers, email and communications providers, Google for authentication, security or fraud-prevention services, professional advisers, and government or regulatory authorities where disclosure is legally required.
These parties may process information only to the extent necessary for the relevant service or their own lawful obligations.
Section 10
International Data Transfers
Some technology, authentication, hosting, payment or other service providers may process or store information outside the Kingdom of Bahrain.
Where personal data is transferred internationally, we will take reasonable steps and apply safeguards required by applicable Bahrain data-protection law.
Section 11
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Customer account information may be retained while your account remains active. Order and transaction records may be retained for longer periods where necessary for accounting, taxation, legal obligations, dispute resolution, fraud prevention or enforcement of our agreements.
Where information is no longer reasonably required, we will delete, anonymise or otherwise appropriately dispose of it, subject to applicable legal requirements.
Section 12
Your Privacy Rights
Subject to applicable Bahrain law and any lawful exceptions, you may contact us to ask whether we process personal information relating to you, request access to information we hold about you, request correction of inaccurate or incomplete information, and where applicable request that information be blocked or erased.
You may also withdraw consent where processing depends on consent and object to direct marketing communications.
Certain information may need to be retained where required by law or where necessary to establish, exercise or defend legal rights.
If you believe your personal information has been processed contrary to applicable Bahrain data-protection law, you may also have the right to raise a complaint with the competent Personal Data Protection Authority in Bahrain.
Section 13
Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
Customers should also protect their own devices, email accounts and account credentials against unauthorised access.
Section 14
Children's Privacy
Love Nest Creation is intended for customers purchasing gifts and is not designed to knowingly collect personal information from children without appropriate authority.
If we become aware that personal information relating to a child has been provided in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.
Section 15
Third-Party Services and Links
Our website may contain links to or integrations with third-party services.
Those third parties may operate under their own privacy policies and terms. Love Nest Creation is not responsible for the independent privacy practices of third-party websites or services that we do not control.
Section 16
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business operations or legal obligations change.
When material changes are made, the updated version will be published on our website with a revised “Last updated” date.
Section 17
Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, contact: