Section 01

About This Policy

This Returns, Cancellations & Refunds Policy applies to purchases made from Love Nest Creation (“Love Nest”, “we”, “us” or “our”), an online gifting brand operating in the Kingdom of Bahrain.

Because many Love Nest products are handcrafted, personalised and made to order, our cancellation and change-of-mind rules are designed around the preparation process while preserving any rights that customers may have under applicable Bahrain consumer-protection law.

Section 02

Made-to-Order & Personalised Products

Many Love Nest products are prepared specifically for an individual order. This may include selected bouquet colours, ribbon-flower arrangements, gift messages, recipient details, money-bouquet configurations, wrapping choices and other custom selections.

Once the cancellation window has passed, materials, preparation time and production capacity may already have been committed to the order. For that reason, correctly supplied made-to-order or personalised products are generally not eligible for a change-of-mind return after the cancellation window has closed.

Section 03

24-Hour Order Cancellation Window

A customer may request cancellation of an order within 24 hours from the time the order is placed.

Where a valid cancellation request is received within that 24-hour period, we will cancel the order and arrange a refund of the amount paid, subject to any payment-provider processing time.

To request cancellation, contact Love Nest Creation as soon as possible and provide the order number and the contact details used for the order.

Section 04

After the 24-Hour Cancellation Window

After 24 hours from order placement, change-of-mind cancellation and refund are generally not available because the order may have entered preparation, production or fulfilment.

This restriction applies to change-of-mind requests and does not remove any right available under applicable Bahrain law where a product is defective, damaged when supplied, incorrectly supplied or materially does not conform to what was agreed.

Section 05

Doorstep Inspection

Customers and gift recipients should inspect the order at the time of delivery where reasonably possible before accepting it.

Please check the general condition of the bouquet or gift, visible packaging damage, the main product configuration and whether the delivered item is materially different from the order.

If the product is visibly damaged, materially incorrect or clearly not in an acceptable condition when presented for delivery, do not accept the product where reasonably possible. Inform the delivery representative and contact Love Nest Creation immediately.

Section 06

If There Is a Problem at Delivery

Where a product is visibly damaged, incorrectly supplied or materially non-conforming at the time of delivery, we will review the issue promptly.

Where appropriate, our first practical solution may be to arrange a replacement. Depending on the circumstances and any rights available under applicable law, another remedy such as correction, exchange or refund may apply.

Please keep the product, packaging and any relevant delivery materials available until the issue has been assessed.

Section 07

Problems Discovered After Delivery

Accepting a delivery does not remove any mandatory consumer right that may apply to a defect or non-conformity that existed when the product was supplied but was not reasonably visible during delivery.

If you discover such a problem after delivery, contact us as soon as reasonably possible with your order number, a description of the issue and clear photographs or video where available.

Bahrain consumer-protection rules may provide remedies for defective or non-conforming goods. Where applicable, claims will be handled in accordance with those legal requirements.

Section 08

Change-of-Mind Returns

For products that have been correctly prepared and supplied according to the order, Love Nest Creation does not generally accept change-of-mind returns after the 24-hour cancellation period.

This is particularly important for personalised and made-to-order products because they have been produced or configured specifically for the customer.

A preference change after delivery — such as deciding that a correctly supplied colour, design, message, arrangement or custom selection is no longer wanted — is not treated as a product defect.

Section 09

Customer-Caused Damage & Alteration

Love Nest Creation is not responsible for damage caused after delivery by mishandling, crushing, pulling, cutting, dismantling, exposure to unsuitable conditions, improper storage, deliberate alteration or other customer or recipient actions.

We may reasonably review photographs, videos, delivery information, packaging condition, the returned product and other relevant evidence when assessing whether damage existed at the time of supply or occurred afterwards.

A claim may be declined where the evidence reasonably shows that the issue was caused after delivery by misuse, alteration or damage that was not present when the product was supplied, subject always to applicable law.

Section 10

Money Bouquets

Money bouquets and similar products are highly personalised because the customer selects the available banknote denomination, quantity, bouquet configuration and other options.

If a return or refund involving a money bouquet is accepted, the complete product — including all banknotes supplied as part of the original order — must be returned unless Love Nest Creation agrees otherwise or applicable law requires a different outcome.

Missing, removed, exchanged or altered banknotes may affect the amount that can be returned to the customer where legally permitted.

Section 11

Refund Processing

Approved refunds will normally be issued to the original payment method where reasonably possible.

Once Love Nest Creation has initiated a refund, the time required for the amount to appear in the customer’s account may depend on the payment provider, bank or card issuer.

We are not responsible for delays caused solely by a financial institution after the refund has been successfully initiated.

Section 12

Bahrain Consumer Rights

Nothing in this Policy excludes, restricts or overrides a consumer right that cannot lawfully be excluded under the laws of the Kingdom of Bahrain.

Where a product is defective, damaged when supplied, incorrectly supplied or does not conform to the agreed specification or purpose, the customer may have rights to an appropriate remedy under applicable Bahrain consumer-protection law.

The 24-hour cancellation rule applies to change-of-mind cancellation of made-to-order purchases; it does not operate as a waiver of mandatory rights concerning defective or non-conforming products.

Section 13

Contact Us

For a cancellation request, delivery problem, return question or refund enquiry, contact Love Nest Creation and include your order number and a clear description of the request.